Fix Brother Printer Not Recognizing the Ink cartridge Toner?

A printer without an ink cartridge feels like a car without gas. Because it can only print the documents when it has ink. Meanwhile, the ink cartridge is a tank that contains ink. 

When the ink cartridge gets empty, you must have to replace it with a new cartridge. Otherwise, your brother printer will start printing blank pages, and sometimes it may start showing the return cartridge error. 

When you install the new, install the new cartridge on the brother printer. It will automatically detect that. 

But in rare cases, the Brother printer will not recognize the ink cartridge. Due to this, you might see one of the following errors. 

  • Brother printer says ink is empty. 
  • Brother printers cannot detect ink cartridges. 
  • Replace the ink cartridge. 
  • No cartridge was found. 

brother printer not recognizing the ink cartridge

Why Won’t My Brother Printer Recognize My New Ink Cartridges?

If you don’t know, why is the brother printer not recognizing the new ink cartridge? Usually, It appears because of 5 common reasons.

  • The ink cartridge is dead.
  • The brother printer does not support this toner or cartridge.
  • The ink cartridge is not installed correctly.
  • Printer firmware issues.
  • The printer requires a clean.

How Do I fix the brother printer not recognizing the ink cartridge?

Now we know the reason why doesn’t a brother printer recognize the ink cartridge? So, further delay, let’s go ahead & troubleshoot this problem easily.

Use the branded cartridge only-

Whenever an Ink or toner cartridge gets empty, most people prefer to refill it or use a local cartridge instead. Because refilled or local cartridges/toner are often cheaper than the original one.

But they don’t know, it is also harmful to the printer. When people use this cartridge, they will damage the print head or nozzle by supplying a varying amount of ink.

Brother printer

Due to this, they might also face– brother printer leaving black smudged on a paper.

To keep the printer durable, brother has added a safety feature to some models. Due to this, they won’t detect the refilled or third-party ink cartridge. 

So if you are using the third-party ink cartridge on the Brother machine, please remove it and install a branded cartridge on your device. 

Protected Tape are available on the ink cartridge-

When you purchase a new cartridge from anywhere, a protective tape comes on its electric panel, which has to be removed before installing it in the printer. if you fail to remember to remove the protected tape before installation, your brother printer will not recognize the new ink cartridge.

protected tap on the brother printer

in such a situation, you have to take that cartridge out of your printer. Now pull out the tape from it and then re-install the cartridge, to do this you can take help of the steps given below.

  • Please remove the power cable from the back side of the Brother printer.
  • Now open the cover of the ink cartridge.
  • Press the lever down to unlock the cartridge.
  • Now get the cartridge out of the printer gently
  • Please check the cartridge carefully, there should not be any type of protected tape on it, if there is any tape on it now, then remove it.
  • After the tape is removed, install your cartridge and close the cartridge cover.
  • Now plug the power cable into the printer and then press the power button and turn the printer on.

Now brother printer is not recognizing the Toner or ink cartridge error should be gone from the  screen.

Contact Chip Is Damaged-

If there are no tapes available on the toner/cartridge, but still brother printer cannot detect the ink cartridge. Please look over the contact chip on the cartridge. possibly, the contact chip is damaged or not available on it.

That’s why printer doesn’t recognize the cartridge properly. In that case, you can remove the contact chip from the old cartridge, and put it on the new cartridge.

Now reinstall the cartridge into your printer. Let’s check is your printer reading the cartridge or not?

If it is unable to identify  the cartridge, please replace the ink cartridge on the brother printer.

Reset the printer internal memory –

Apart from the cartridge issue, sometimes, the users are getting no cartridge installed error due to the internal memory issue.

Possibly, the printer is fails in resetting the internal memory, that’s why the printer keeps popping the error says, no ink cartridge detected error after installing the new ink cartridge.

In that case, you need to reset the internal memory of your printer by making these changes.

  1. Please remove the ink cartridge from your printer, and then power off the printer.
  2. Now, wait for 60 seconds and then power the printer on.
  3. Install the ink cartridge when the home screen appears on your printer.
  4. I hope your printer is now able to identify the cartridge.

Reset the brother printer –

After changing all these settings, if brother printer is still not recognizing the ink cartridge, you should factory reset the printer by using the following settings.

  1. Keep the new cartridge installed into the printer.
  2. Press the menu button on the printer panel and reach to the setup option using down arrow, press ok.
  3. Now reach to the reset option using down arrow and press ok.
  4. Now hit the reset the machine option.

Finally, the brother machine will reset itself, and come to back to the factory settings. Also, update the brother printer firmware.

Now you can setup your printer again and then the error will be gone.

So these are the steps to fix the brother printer cannot detect the ink cartridge error. If you still can’t resolve this error on brother printer, Please describe the problem in the comment.

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Ajay Rathaur

I am a tech blogger who is always excited to write about technology. Especially related to printers and computers, and email. Along with writing, I have also worked as a technical support engineer for 5 years.

This Post Has One Comment

  1. Maria

    My printer’s cartridge got emptied yesterday. So Today, I bought a new cartridge and installed in on my printer.
    But now my printer is behaving very strange. It often display an error says, “black cartridge can’t be recognized”. Meanwhile, the cartridge is already inside the printer. Also, I can print the paper in black text.
    So Can you tell me, how can I bypass my brother ink cartridge not detected error?

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