Yesterday Night, My girlfriend had to reset her android phone due to technical glitches after resetting the phone; when she installed the yahoo android phone and tried to access the yahoo account, it won’t let her do it so. The application has stopped recognizing her email address & Phone number.
So when she clicked on the continue button after entering the yahoo email address. Her smartphone was showing her the following error message:
Sorry, we don’t recognize that email address or phone number?
This is her primary account for the conversation, and lots of business is happening through this account. So she can’t afford to lose it. Without wasting more time, she called me and asked me to help her with Yahoo account recovery.
It took me around 20 minutes of research for yahoo account recovery. So I also decided to share that on my blog. So If any one of are you going through, Sorry, we don’t recognize that email address or phone number?. read this article till the end.
Why does Yahoo not Recognize my email address?
When yahoo does not recognize the email address or phone number during the login period, you should start by reviewing the email address/password or phone number. Most probably, you are not entering them correctly, and that’s why you can’t access the yahoo mail account.
Apart from that, There can be other elements responsible for, “Sorry, we don’t recognize that email address or phone number?“. some of them are listed below.
The account has been deleted –
If you haven’t used the yahoo mail account for a long time. Yahoo mail has deactivated that account and deleted it from the database. In such a case, you won’t be able to recover that account. All you can do is try to create a new account with the same email address.
Account Information has been changed-
If an unknown person controls your account and has changed your login information. Then Yahoo may have trouble recognizing your email. In such a situation, you have first to recover your account, and then you will also have to secure it. You can see how to Secure Yahoo Account from Hackers for more information.
How to fix Sorry, we don’t recognize that email address or phone number on Yahoo?
If you are currently dealing with the Sorry, we don’t recognize that email address or phone number on Yahoo. First, you need to check your email address and phone number. If you can’t recall that. You should try to recover them by using the sign-in helper on the phone.
Use Yahoo Sign in the troubleshooter to Recover your email account-
- Open the browser on your computer.
- Go to the mail.yahoo.com.
- Click on the sign-in button.
- Now press the forgot username button.
- Now enter the recovery email address or phone number and press the continue button.
- Prove that you are not a robot, and click on the continue button.
- Now Click on the Yes send me the code button.
- Enter the OTP Code, which you have received on your phone.
- Click On the verify button.
- Finally, you will see all email accounts listed with that phone number. So Let’s do you see your email address now or not.
Check Other devices-
If you cannot recover the email address using the yahoo account recovery form. You should check the other devices like- smartphones, tablets, or computers if your yahoo account is logged in there. You can easily find the email address by clicking on the profile picture.
How can I recover my deleted Yahoo account?
You can recover the deleted account within 30 days. It may also depend on the country where you live. In some countries, you are allowed to recover your account within 180 days. Suppose you have exceeded the time. Unfortunately, you won’t be able to reactivate the yahoo account.
To recover the deleted account, you need to open the yahoo account recovery form and create a new password for your yahoo account. Now, sign in to your yahoo account with the new password.
Conclusion-
When yahoo says, sorry, we don’t recognize your email address or password error. You should try to recover the account using the sign-in helper or account accessibility. Also, you can check it on another device where your account is logged in.
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