Are you having trouble accessing your Hotmail account? You’re not alone. Many users encounter issues when trying to sign in to their accounts. I know it can be frustrating and cause anxiety for anyone.
Fortunately, there are several simple solutions to this problem, and we’re here to help.
In this article, we’ll share a step-by-step guide on how to fix can’t log into your Hotmail account issue.
How do I fix I Can’t Sign in to my Hotmail account –
Check your internet connection-
The first step to fixing Hotmail sign-in issues is to check your internet connection. A weak or unstable connection can prevent you from accessing your email account.
So you should ensure that the internet connection is working perfectly. Also, you may reboot the router and computer once.
Verify your Hotmail account credentials-
Another common reason why you can’t log into your Hotmail account is due to forgotten login credentials.
Verifying the login details is a simple troubleshooting step.
So Start by double-checking that you’ve entered your email address and password correctly. If you’re unsure of your password, try resetting it using the “forgot password” feature.
Reset your Hotmail account password –
You may have forgotten your password if you can’t access your Hotmail account. Also, your account might have been compromised.
In this case, resetting your Hotmail account password is the best solution.
- Open the outlook sign page on your browser.
- Enter the Hotmail email address and click on the sign-in button.
- Press forgot password.
- Choose the account verification method.
- Verify your account and create a new password.
- Now sign in with the new Hotmail account.
Clear your browser’s cache and cookies –
Clearing your browser’s cache & cookies is another effective way to fix can’t sign into Hotmail account issues.
Over time, your browser can accumulate temporary data and files. These cookies can cause issues when accessing the Hotmail account.
Clearing your cache and cookies can help to remove this data & allow your browser to load websites efficiently. To clear your browser data Microsoft edge, you need to follow the instructions :
- Open the Edge browser
- Enter the URL “edge://settings/siteData” and press enter.
- Click on the Remove All.
Try using a different web browser –
If you’ve tried clearing your browser’s cache & cookies. Still experiencing login issues with your Hotmail account.
So it might be worth trying a different web browser. Sometimes, browser-specific issues can prevent you from accessing your Hotmail account.
Using a different browser allows you to rule out any issues with your current browser. Also, it determines whether the problem lies elsewhere.
You can visit: How do I Fix hotmail not receiving emails?
Disable browser extensions and add-ons –
Extensions/ add-ons can provide more functionality to the browser. However, sometimes it can interfere with websites.
When you can’t access the Hotmail account, it’s possible that a browser extension or add-on could be causing issues.
To troubleshoot this issue, try disabling any extensions installed in your browser.
Once you’ve disabled your extensions/ add-ons, try signing into the Hotmail account again.
Temporarily disable your antivirus and firewall software –
The antivirus & firewall programs are designed to protect your Pc & network from malicious attacks. Still, they can block some legitimate websites (including- outlook) by mistake.
Due to this, you won’t be able to access the Hotmail account.
In that case, it might be worth temporarily disabling your security software. After that, you should try to access your account.
Check for any ongoing Microsoft service outages –
If you still can’t access your Hotmail account, a Microsoft service outage may affect your ability to access the account.
Microsoft provides several online services. Meanwhile, sometimes, these services can experience technical issues or unexpected downtime.
You can visit the microsoft service portal to check the service status. If services are down, you need to wait until Microsoft fixes them.
Account has been blocked-
When you cannot sign in to your Hotmail account and getting your account has been blocked error. Microsoft may have detected suspicious activity on your account.
In this case, you’ll need to unblock your account to regain access.
To unblock your account, visit the outlook account recovery page. Here, you need to follow the process to recover your account.
You must provide Microsoft with more information to help them unblock your account. This may include answering security questions, recovering phone numbers or email addresses, etc.
Once your account is unblocked, you can log into your Hotmail account again.
Account has been compromised –
If you feel that your Hotmail account has been compromised or hacked. Taking immediate action is important to protect your account.
Signs of a compromised account may include unusual activity in your inbox or sent items.
To address a compromised Hotmail account:
- Start by changing your password immediately.
- Choose a strong and unique password you haven’t used before,
- Enable two-factor authentication for added security.
- Scan your computer or device for malware or viruses. You can also review your account settings if you find any suspicious email addresses or phone numbers. You need to remove them.
If you cannot regain control of your Hotmail account, contact Microsoft’s customer support for further assistance.
They can help you secure your account and recover lost data.
Change alias name –
When you cannot access the Hotmail account and get the “something went wrong error.” This can happen due to the old alias name.
To fix that, you must change the name on your Hotmail account. After that, you should sign in again.