Why Is Outlook Not Receiving Emails On iPhone?

The outlook email is fully compatible with the iPhone & iPad. It does not matter; you use it through IOS mail or the outlook app.

If you configure your Account with the correct settings, It will sync the data from the Outlook servers immediately. 

However, Some Outlook users are reporting; Their iPhone has stopped syncing the emails after a couple of days. 

While some users say that after a few days of adding the Account, the iPhone stopped syncing data with Outlook servers, and they are no longer able to receive any new emails from Outlook on the iPhone. 

So If you are not receiving emails on Outlook on your iPhone, do not panic; here I am to assist you with that. So follow & apply the steps given in this article to fix the Outlook syncing problem on the Iphone. 

outlook not receiving emails on iphone

Why am I not receiving emails on my iPhone?

Usually, the incoming & outgoing servers are responsible for Send & receive process on the mail app. So If Outlook is not getting emails on your iPhone, you should check the information related to the pop, IMAP and SMTP servers. 

Besides this, some other elements can also be responsible for Not getting emails on Iphone. Some of them are listed below. 

  • Internet Connection Problem. 
  • DND or airplane mode is active on the Iphone. 
  • You have turned off the auto-syncing or fetch data on your Account. 
  • iPhone is trying to sync with the Outlook servers with the old login credentials. 
  • There is a glitch in the Outlook or iOS mail application. 

How Do I Fix Outlook Not Receiving Emails On Outlook?

So we know why you are not getting emails on the Iphone. Now go ahead and fix the problems related to the Outlook not getting emails problem. 

Check On Other devices- 

When Outlook is not getting emails on iPhone or iPad, you should log in to the outlook account on other devices like- a computer or tablet. 

Now check your do you receive the new emails there or not? If Outlook is not receiving emails on any devices as well. You need to visit and check the Outlook webmail settings. For more details, you can visit: Why is my Hotmail/ outlook not receiving emails? 

But if you can view the new emails on the other devices there but can’t see them on the Iphone. 

The problem is within the account settings on the Iphone or mail application. So follow the next step to fix the outlook problems. 

Turn on the internet connection on iPhone- 

When Outlook is not getting new emails on the iPhone, you need to inspect the internet connection. Make sure that the mobile data or WIFI is on. Also, your phone is reachable on the Outlook.com website. 

To examine the internet connection, you can open the safari or another browser on the Iphone. Now try to reach the outlook.com website if you can’t reach Outlook or another website. It means the internet is off. So you need to troubleshoot the connection. 

Enable mobile data- 

If you are using the internet through mobile data. You need to turn on the mobile data on your iPhone by following the instructions given below. 

  • Open the settings
  • Tap on the cellular
  • Turn on the cellular data

Connect the iPhone to the WIFI- 

If you are using the internet on the iPhone via WiFi. Make sure it is connected to the wireless network. 

  • Open the Settings
  • Press the WIFI
  • Turn on the WIFI
  • Tap on the WIFI Name
  • Enter the password and click on the connect button. 

Turn Off The DND and Airplane Mode- 

Sometimes, iPhone users can’t receive emails on outlook mail because of the DND Or AirPlane Mode. If these services are activated on your phone, disable them. 

Disable the airplane mode – 

  • Open The Settings
  • Disable the Airplane Mode

Disable The DND Mode- 

  • Open the Settings
  • Tap on the Do not disturb
  • If it is on, you need to disable it. 

Update the Password- 

If you have recently changed the outlook password but didn’t update it on the iPhone. You will go through the Outlook does not receive emails on the iPhone. Because whenever you open the mail application, it won’t be able to sync with Outlook using the Old Password. 

In that a case, you have to update the outlook password on the iPhone. 

  • Go to the Settings on Iphone. 
  • Tap on the Passwords & Accounts.
  • Now Tap On the Outlook accounts
  • Here, you need to tap on the Re-enter the outlook password. 
  • Enter the new Password now and then tap on the sign-in button. 

Once you will update the Password. You should try to sync with the mail servers again. It should work fine for you now. 

Enable the Fetch Data- 

Sometimes, Outlook is not receiving emails on the Iphone because of the mail Fetching issue. When Mail sync settings are off on the iPhone, your Iphone will no longer be able to download the email data from the Iphone. 

  • Open the settings
  • Tap on the Passwords & Accounts
  • Here, you need to tap on the fetch new data button. 
  • Enable The Fetch data now. 

Once you will turn on the fetch data on the Outlook account. You should open the Apple mail again. Now refresh the mailbox. Let’s see, is your iPhone getting the new emails or not? 

Set No limit On Mail Days Sync – 

If you have enabled the days limit on the Mail syncing, Iphone will sync with the Outlook after that period. That’s why you might go through ‘Outlook not receiving emails problem’ between that time. In such a case, you have to disable the mail settings on your iPhone. 

  • Go to the settings on iPhone. 
  • Click on the Passwords & Accounts
  • Here, you need to tap on the Outlook account
  • Now Press the Mail days to sync option. 
  • Press the No limit option from the table. 

Reconfigure the Outlook account – 

When Outlook can’t receive emails on the iPhone or iPad, while Settings are correct, you should delete the outlook account from your iPhone and then reconfigure it using the exchange settings. 

Guide to delete the Account – 

  • Go to the settings on iPhone. 
  • Tap on the Passwords And Accounts
  • Tap on the outlook account
  • Now tap on the delete account button.
  • Now tap on the Delete button. 

Guide to Reconfigure the Account- 

After deleting the outlook account from Iphone, you need to reboot your phone. Now add the outlook account by using these details. 

  • Return to the settings
  • Tap on the Passwords And Accounts
  • Here, you need to tap on the add account
  • Select Outlook from the email table. 
  • Enter the outlook email address and press the next button. 
  • Now Enter the outlook email password and tap on the Next button. 
  • Enable the Data syncing for email services (Mail, contacts, calendars) and tap on the Done button. 

Update the mail application – 

Sometimes, Iphone is not downloading the emails from outlook servers because of the application issue. When internal files of mail applications are corrupted, or it is outdated. The Iphone will have trouble in syncing the data from outlook servers. In that a case, you have to update the mail application. 

  • Open the app store
  • Tap on the Profile picture
  • Swipe up to see the pending update
  • Now tap on the update button available next to the mail application

Turn on the App Background Refresh – 

If Outlook mail is not receiving emails on the Iphone automatically, you should enable the app background refresh feature. 

  • Go to the outlook settings
  • Tap on the General
  • Now Press the Background App Refresh button. 
  • Turn on the background app and refresh for mail application Now.

Enable the Focused Inbox Feature- 

If you are using the outlook application to sync the Data on the Iphone. You need to make sure that the focused inbox is on. Generally, the inbox is devided into two parts on the Outlook. Focused Inbox and Other. So If you are not receiving the emails on the Outlook on Iphone, go ahead and enable it by using the following guide. 

  • Open the Outlook app. 
  • Tap on the profile
  • Now tap on the settings
  • Here, you need to enable the focused inbox

Update the iPhone- 

If you were using the older version of the iPhone and didn’t update it for a long time. It can have trouble downloading the emails from outlook servers. 

  • Open the Settings
  • Click on the General button. 
  • Now press the Software Update
  • Here, you need to tap on the Download And Install

Select the All Messages From Filter on Outlook- 

  • Open the Outlook application
  • Tap on the Filter
  • Select the All Messages option. 

Reinstall the Mail application- 

If you have tried all instructions but still can’t receive emails from Outlook on the Iphone. You need to uninstall the mail application and then install its latest version from the app store. 

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Ajay Rathaur

I am a tech blogger who is always excited to write about technology. Especially related to printers and computers, and email. Along with writing, I have also worked as a technical support engineer for 5 years.

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