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Why Does My Epson Printer won't scan when It is connected through USB Connection?

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I am using an Epson All-in-One printer connected to my Windows 11 PC via a USB cable. The printer works fine when printing directly, but whenever I send a print command from the computer, it doesn’t respond.

Could you please guide me on how to fix this issue?


1 Answer
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This is a common issue and can usually be fixed with a few simple steps. Here’s what you can do:

  1. Check Wi-Fi Connection- Make sure your Wi-Fi router is working properly. If your router is working fine, you need to ensure your printer is within range of the Wi-Fi router. Also, avoid placing it too far or behind thick walls.
  2. Restart Everything- Let’s turn off the router, printer and computer. Wait for about 30 seconds, then turn them all back on. This refreshes the network and clears temporary glitches.
  3. Reconnect the Printer to Wi-Fi- Once you will turn on the printer, you need to connect it to the wifi by using following steps.
    1. On the printer’s control panel, go to:
      Home > Setup > Network Settings > Wi-Fi Setup Wizard
    2. Select your Wi-Fi network and enter the correct password carefully (case-sensitive).
    3. Once connected, the printer’s Wi-Fi light should turn solid (not blinking).
  1. Update Drivers and Firmware- Go to Epson’s official support page and download the latest driver and firmware for your printer model.
  2. Reset Network Settings (if needed)- Go to Setup > Network Settings > Restore Network Defaults. Then repeat the Wi-Fi setup process from scratch.