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Need Help with Epson printer won't scan problem?

(@ajaydigilaps)
Technical Expert

I’m having an issue with my Epson printer where it’s printing blank pages. I’ve checked the ink levels, and the cartridges are not empty. I’ve tried running the print head cleaning utility multiple times, but it still doesn’t seem to fix the problem. Has anyone experienced this before? What could be causing it, and how can I fix it? Any help or suggestions would be greatly appreciated!

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Topic starter Posted : 14/01/2025 10:14 am
Jerry
(@jerry)
Level 4 Expert

If your Epson printer won’t scan, don’t worry—there are several potential fixes you can try. Follow these troubleshooting steps to resolve the issue:

  1. Check the Connection: Ensure your Epson printer is properly connected to your computer via USB or Wi-Fi. If using Wi-Fi, check that the printer and computer are on the same network.

  2. Restart the Printer and Computer: Sometimes a simple restart can resolve scanning issues. Turn off both your printer and computer, wait for a few seconds, and then turn them back on.

  3. Update or Reinstall Epson Drivers: Outdated or corrupt printer drivers can cause scanning problems. Go to the Epson website, download the latest drivers for your model, and install them. If the problem persists, try uninstalling and reinstalling the drivers.

  4. Check the Scanner Software: Ensure that you’re using the correct software to initiate the scan. Use the Epson Scan software or Epson iPrint app for scanning. Make sure the software is updated to the latest version.

  5. Ensure the Scanner is Set as Default: If you’re using a multi-function printer or multiple scanning devices, ensure that your Epson printer is set as the default scanning device in your computer’s settings.

  6. Check for Error Messages: Look for any error messages on your printer’s screen or on your computer. If an error message appears, refer to your printer’s manual or the Epson support website for specific troubleshooting related to the error.

  7. Reset Printer Settings: If none of the above steps work, try resetting the printer to its factory settings. This can sometimes resolve issues related to software conflicts.

  8. Check the Scanner Lock: Some Epson models have a physical scanner lock to prevent damage during transportation. If your printer has this feature, make sure the lock is disengaged.

If you’ve tried all of these steps and your Epson printer still won’t scan, it may be time to contact Epson customer support for further assistance.

 

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Posted : 14/01/2025 10:15 am
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