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I am experiencing an issue with my Brother printer showing as offline despite being connected to the network. What steps can I take to troubleshoot and fix this problem? I've tried restarting both the printer and my computer, but the issue persists. Could there be a problem with the printer's settings, the network connection, or something else? I would appreciate guidance on how to ensure that the printer is properly connected, how to check and adjust the printer’s status, and any other potential fixes to restore normal printing functionality.
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Posted : 10/01/2025 10:00 am
To resolve the Brother printer offline problem, try the following steps:
Check Printer Connection: Ensure that your printer is properly connected to the network (either via Wi-Fi or Ethernet). You can print a network configuration page from the printer to verify its connection.
Set Printer to Online: On your computer, go to "Devices and Printers," right-click your Brother printer, and select "See what's printing." If it's set to "Offline," uncheck the "Use Printer Offline" option.
Restart Devices: Restart both your printer and computer to reset any connection issues.
Update Printer Drivers: Visit the Brother website to download the latest drivers for your printer model.
Check Printer Settings: Ensure the printer is not in "Sleep" mode and that all cables are secure.
Reinstall Printer: If the issue persists, remove the printer from your computer’s devices and reinstall it using the latest drivers.
Check Firewall/Antivirus: Sometimes, firewall or antivirus software can block the connection. Temporarily disable them to see if the printer connects.
If these steps don’t work, try contacting Brother customer support for more in-depth troubleshooting.
Posted : 10/01/2025 10:03 am