When you compose a new email from aol mail, the mailbox allows you to attach an important file into it. If you want to send an excel, word or other types of file to someone, you just have to click on the attachment button, and then press the select then file. That’s why your file will be attached to the composed message.
But some aol mail users can’t attach the files while composing the message. When they press the file attachment button. It doesn’t respond or shows them some weird error.
Why is my aol email not allowing me to attach files?
Generally, AOL mail can’t attach new files due to the invalid file extensions or large files. Meanwhile, sometimes, aol mail is not allowing you to attach the files because of the mail or browser settings issue.
- Javascript is blocking the attachment.
- Attachment button is not functioning in the proper manner.
- Cookies or cache related issues.
- Internet or browser is blocking the file uploads.
- AOL Mail settings issue.
How do I fix the Can’t attach files on aol mail problem?
When aol mail doesn’t attach the new files to the compose section. First of all, you should examine the internet connectivity on the device. Assure that the internet is running at a good speed. If not so? You have to troubleshoot the connection on the device before attaching a new file on aol.
If the internet connection looks fine on the device but still can’t attach the files on aol mail. Please make these changes to make the attachment feature working again.
File type is invalid or not supported by AOL mail-
These days, Email activities are happening a lot. It was seen in a survey that most people have been scammed only through email files. The scammers were sending the viruses to the victims through attachment.
To keep the users protected from unwanted activities, AOL Mail has allowed trusted extensions for the attachment.
So If you can’t attach the files on aol mail currently, please ensure that the file extensions don’t match the one given into the images.
Apart from that, you also have to take care of two other terms, which are :
- Files like gz or bz2 extension in compressed form are not allowed.
- Your file documents should not be infected with malicious Viruses.
- The file name should not have special characters.
The File size has been exceeded-
Every mail company puts a cap on file size to reduce the risk of server crashes. AOL mail has also done the same. You can only send files up to 25 MB at a time through All Mail. If your file is more than 25mb then it will not be uploaded in compose mail.
Update the javascript-
Sometimes, AOL mail does not allow you to attach the files due to the javascript error. Javascript is required to upload any file through the browser. If your browser doesn’t have updated JavaScript, you may have trouble attaching files.
In this case, you will have to update your browser’s files. Only then will JavaScript start working properly.
Attachment file is not working-
When you press the attachment button on the compose box it is not working. You should clear the cookies and browsing data on the browser. If the file attachment function is still not working, you have to reset the browser. Here I am sharing the quick guide to reset the chrome browser.
- Open the chrome browser on the computer.
- Go to settings and click on the advanced button.
- Now go to the restore settings to their factory default option and then click on the click on the settings button.
- Finally, restart the browser.
After restarting the browser, you should log into the aol mail account again (If you can’t sign into the aol mail, please check the login credentials.) and then press the compose button. It should be working fine.
Note- if the aol compose button is not working on the mail application. You should clear the app data and then reconfigure the aol mail. Now try to access the mail data. It should be working fine now.
The security apps are blocking the files-
If you have already performed these actions but aol mail can’t attach the new files. Please ensure that the security apps (antivirus, firewall) are not blocking the attachments. So you should turn off all types of security programs on the computer.
Frequently Asked Questions Related to the file attachment-
How do I attach a file in aol mail?
When you open the compose message box, You will see the attachment button in the top menu as stated in the image below. Simply click on that and then select the file. After that press the ok button.
Why can’t I download attachments in aol mail?
Normally, users are unable to download the attachments due to the following reason.
- The email has been marked as spam- In such a case, you have to click on that email and press the not a spam button. Once the email is out from the spam box, you need to re-open it from the inbox and then click on the attachment file. It will be downloaded.
- Cookies or cache issue- Clear the cookies and cache files on the browser or mail application.
- Use another browser or device- Let’s open the aol mail account on another window or browser. Now download the attachment file.
Why can’t I open the PDF or other attachment Files on the AOL mail?
Probably, you don’t have Adobe Acrobat or any other required tool for reading the files. So you need to install the adobe acrobat tool. If you already have a tool but can’t open the pdf file on the aol mail. Please go to the acrobat’s settings and enable the option that says, “open the file in browser” option.
Why Is AOL Mail blocking attachments?
Please go to the aol mail settings and click on the spam filter option. Now uncheck the block mail containing pictures and files option, right after that, you need to press the ok button.